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SGC CANCELLATION/WITHDRAWAL POLICY FOR
MONTHLY TUITION CLASSES

It is our aim to ensure the best possible experience for our SGC families. If there is anything we can do to better meet your needs, please contact us to discuss the different options available.

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  • Money Back Guarantee: If a participant is not completely satisfied after their first class,  SGC will refund the full monthly tuition and annual membership fee with no administrative fees. We strive to create an exceptional experience and we hope that we can exceed all expectations.

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  • There are no additional fees for cancellation or dropping classes, however, all class registrations are based on a monthly commitment. Therefore, no refunds or credits will be provided for the remainder of the month if a participant decides to drop mid-month.

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  • If you want to cancel your enrollment for the upcoming month, an official notice of cancellation must be requested through the PARENT PORTAL or provided in writing to strathmoregymnastics@gmail.com by the 15th of the month to avoid being charged and committed for the following month.

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  • All notices of cancellation received after the 15th of the month will be applied to the end of the following month and the participant is welcome to attend the remaining classes for that month. No pro-rated refunds or credits will be given after the cancellation. *An exception MAY be made if the class has a waitlist and the spot is able to be filled.

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  • Strathmore Gymnastics must meet our minimum class sizes at all times in order to run. SGC reserves the right to cancel any programs with insufficient registration or combine classes in order to meet minimum numbers. If SGC must cancel a class due to enrollment or scheduling issues, we will transfer the participant to the next available class of their choice. If we cannot find a comparable and convenient alternative option and tuition has been paid, a full pro-rated refund with no administrative fees will be provided. Please note annual memberships are non-refundable unless the class is cancelled by SGC and no replacement is found. 

SGC REFUND/CREDIT POLICY

  • Strathmore Gymnastics runs continuous classes with monthly fees from September to June. There is a required monthly commitment to a class and the monthly tuition fee reserves the student’s place in the class whether they attend or not. Annual membership fees are non-refundable.

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  • Account credits are issued for medical reasons only and a medical certificate or doctor’s note must be provided. Medical cancellations will receive a non-refundable pro-rated credit for any missed classes remaining in the month. If a family wants to hold the participant’s spot in the class, future monthly tuition payments are still required. If a family chooses to withdraw, future monthly payments will be cancelled and the student will be removed from the class. Please note that re-enrollment is not guaranteed and is based on availability. Any other arrangements will be made on a case-by-case basis by management.

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  • In the event that Strathmore Gymnastics must cancel a program offered at our facility due to unforeseen circumstances that are beyond our control (including coach illness, extreme weather, power outage, or say, a global pandemic, etc.) we will provide a non-refundable account credit for any missed classes. *Only credits are available*

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  • Once an account credit is issued, the credit amount is non-refundable. Account credits can be used towards future online purchases made at SGC and have no expiration date.

ABSENCE/MAKE UP TOKEN POLICY

  • We know that life happens - kids get sick, appointments, vacations, bad weather...if your report your child's absence through the PARENT PORTAL before your class begins, we will issue you a makeup token. Makeup tokens may be used for the following:​​

    • towards an SGC Open Gym Punchpass

    • towards an SGC day camp

    • for makeup classes - depending on space​

     

       To redeem your makeup token please send us an email. You may be able to book a makeup         class through the portal.

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   THINGS TO KEEP IN MIND:

  

  • Makeup tokens automatically expire in 3 months.

  • You may be able to use a token towards a class in a different program, depending on available space. If you are unable to book a makeup class through your portal, feel free to send us an email.

  • We occasionally miss marking an absence as excused. If you feel that we have missed issuing a makeup token for an excused absence, please let us know!

  • Tokens equal the value of one class. This amount can be applied to the above options, but we do not deduct token amounts from monthly fees.

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